Shipping policy

📦 Shipping Policy

 

We know you’re excited to pop your ride—and we’re just as excited to get your PopPlate on the road. Here's everything you need to know about shipping your order.

 

⏱ 1. Processing Time

 

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).
During high-volume periods or product launches, processing times may be slightly extended—but we’ll always do our best to keep you updated.

 

🌍 2. Where We Ship

 

We currently ship to:

  • Canada

  • United States

  • Most international countries

If you’re unsure whether we can ship to your location, feel free to contact us at hello@thepopplates.com.

 

💸 3. Shipping Rates

 

We offer flat-rate standard shipping:

Region Rate
Canada $7.99 CAD
United States $13.99 CAD
International $21.00 CAD

Free shipping is available on orders over $100 CAD (Canada & USA only).

 

🚚 4. Shipping Carriers

 

All orders are shipped via Stallion Express, which partners with:

  • Canada Post

  • USPS

  • UPS

  • Other trusted carriers depending on your region

 

🔍 5. Tracking & Delivery

 

  • Every order comes with a tracking number (sent via email once your order is shipped).

  • Expedited or express options may be available at checkout and are automatically calculated based on your location.

  • Delivery times vary depending on destination and selected shipping method.

Please ensure your shipping address is accurate. We are not responsible for delays or additional fees due to:

  • Incorrect or incomplete addresses

  • Customs processing

  • Remote or restricted delivery zones

 

📦 6. Packaging

 

PopPlates are shipped with care using protective packaging to ensure your frame arrives in excellent condition.
We aim to minimize waste where possible while keeping your product safe.

 

🌐 7. Customs & Import Fees (International Orders)

 

International customers may be subject to customs duties or import taxes, depending on your local government’s regulations.
These fees are not included in the shipping rate and are the responsibility of the customer.

 

📩 8. Questions or Concerns?

 

If your order hasn’t arrived within the expected timeframe, or if there’s an issue with your delivery, contact us at:

📧 hello@thepopplates.com

Please include your order number and tracking information if available.